Frequently Asked Questions

Seats that would otherwise be empty are passed on to you, along with the savings. But, we need you to spread the word, so that we can keep the low fares coming.

Take a look at the map of our service area. The best way to see if we serve your city specifically is to go onto the reservation page, and click on the drop-down menus. If your city is there, you’re in!

Unfortunately, if you are not in our service area, we are unable to serve you at this time. But, we have BIG plans for expansion, so please check back the next time you travel.

Our online reservation system will not allow you to book a reservation less than 6 hours before your pickup time. We’d like you to book as far ahead as possible, however, as this always allows for the contracted carrier to plan ahead for you and your pickup. When you know, let us know!

The first thing that will happen is that you’ll receive a confirmation email from us, with all the information you need about the contracted carrier assigned to your pickup. This includes their contact phone number, and much more.

When we give you a pickup time, remember that there may be others in the shuttle van when it drops by to get you. This means that you should be ready to go about fifteen minutes before your pickup time, but we may not be there until about fifteen minutes after. There is a pickup window, therefore, of about a half hour in which you can anticipate us to be out in front. Don’t worry, though, because we will always get you to SGR/ your desired destination in plenty of time.

When you book your reservation online, you will instantly be assigned to one of our reputable contracted carriers who is already going your way. You will receive a confirmation email that will include all of the contact information for the contracted carrier that will be picking you up, including 24 hour assistance.

The process is pretty much the same as a pickup at your home. Please be ready to go and in the lobby fifteen minutes before your reserved time, but we may not be there until about fifteen minutes after. There is a pickup window, therefore, of about a half hour in which you can anticipate us to be out in front. Don’t worry, though, because we will always get you to SGR terminus in plenty of time.

Once you are on-board, the shuttle will then proceed to the other shuttle van stops at the airport (there are eight of them), picking up other passengers on its way out of the terminus.

As a gauge, we recommend that you go to Google Maps, and enter directions from SGR terminus to your home. Take the time listed for this trip and double it. This is usually what you can expect, with the drop offs of the other passengers on the way to your home.

You can usually count on just a couple more drop-offs, other than yours, on the way home from the terminus.

We sell by the seat, so each seat that is accommodated by adult or child is the same low price. No child under the age of 18 may ride without being accompanied by a parent or guardian.

As soon as you make your reservation, a confirmation email is sent to you with the telephone number and other contact information of the contracted carrier to which your reservation is assigned. It will also have all the other information you will need to cancel, change your reservation, or anything else that comes up. You can get further information on our Terms and Conditions page.

We allow two pieces of checked baggage and one personal-type piece for each passenger. Checked baggage includes most commercially available luggage and moderate sized boxes. You can get further information on our Terms and Conditions page.